14.7.15

Mac Mail Phantom Messages in Message Count


1) Quit Mail.

2) In Finder, press Shift-Comand-G, and in the "Go to the folder:" box, enter:

~/library/mail/V2/maildata

3) Drag the following files to the Trash:

Envelope Index
Envelope Index-shm
Envelope Index-wal
ExternalUpdates.storedata
ExternalUpdates.storedata-shm
ExternalUpdates.storedata-wal
FlagMailboxes.plist

4) Start Mail; it should tell you it needs to reimport all your Mail messages; allow it to do so.

When this process is complete, you may see Flagged messages are once again indicated, but this time when you select the Flagged mailbox you should see the messages Mail thinks are flagged, and you should be able to take whatever action you want on those messages (unflag, delete, etc.)

5) Reboot before restarting the Mail app, otherwise you won't be able to empty your trash.

3.7.15

Google Apps Password Recovery

You can manage your Google Apps users and account settings at www.google.com/a/YOURDOMAIN.com

We often get calls about forgotten admin/management passwords. The regular methods of recovering this password involves answering lots of questions, starting from https://www.google.com/accounts/recovery/

However, if you have control of the DNS entries of the primary domain name, this recovery process is much simpler; though not linked from Google's Account Recovery page. The link to this DNS recovery method is  https://www.google.com/a/cpanel/DOMAIN.COM/VerifyAdminAccountPasswordReset

The process is fairly straightforward:
  1. Enter the email address to which you want Google to send the password reset instructions.
  2. Click Continue with domain verification.
  3. Complete the steps described on the page that appears to create a CNAME record.
  4. Click I've completed the steps above, continue.
  5. Please allow up to 48 hours for Google to verify the CNAME changes and send the password reset instructions to the email address you entered at step 2.
  6. Sign in to that email address, open the message with the subject line Google Password Assistance, and follow the link that appears in the message.
  7. The link takes you to a page where you can select which administrator account to reset the password for and enter the new password.
  8. If you don't find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn't filtered the message.
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